Privacy Policy
Last Updated: November 28, 2025
1. Introduction
ReminderFlow ("we," "our," or "us") operates the ReminderFlow service, which provides phone call reminders for calendar events. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By using ReminderFlow, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address (from your Google account), name, and phone number
- Calendar Data: We read your Google Calendar events, including event titles, times, locations, and popup reminder settings
- Phone Number: Required to make reminder phone calls to you
2.2 Information Automatically Collected
- Usage Data: Call logs, which events triggered calls, call success/failure status
- Technical Data: Browser type, device information, IP address
- Authentication Tokens: OAuth tokens to access your calendar (stored securely)
3. How We Use Your Information
We use your information to:
- Provide reminder phone calls based on your calendar events
- Deliver SMS messages when calls are not answered (Premium feature)
- Maintain and improve our service
- Send important service updates and notifications
- Respond to your support requests
- Monitor service performance and troubleshoot issues
4. How We Store and Protect Your Data
4.1 Data Storage
- Database: We use Supabase (PostgreSQL) with encryption at rest
- Calendar Data: We temporarily cache event information only for scheduling purposes. We do not permanently store your full calendar history
- Call Records: We maintain logs of calls made for service functionality and troubleshooting
4.2 Security Measures
- OAuth 2.0 authentication for calendar access
- Encrypted storage of sensitive data
- HTTPS encryption for all data transmission
- Regular security updates and monitoring
5. Data Sharing and Third Parties
5.1 Third-Party Services
We use the following third-party services to operate ReminderFlow:
- Google: For calendar access (OAuth authentication and API)
- Twilio: For making phone calls and sending SMS messages
- Supabase: For secure database hosting
- Railway: For application hosting
5.2 What We Don't Do
- ❌ We do NOT sell your data to third parties
- ❌ We do NOT share your calendar information with anyone
- ❌ We do NOT use your data for advertising purposes
- ❌ We do NOT modify or delete events in your calendar
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
- Access Your Data: View what information we have about you
- Update Information: Change your phone number or preferences
- Revoke Calendar Access: Disconnect your Google Calendar at any time through your Google Account settings or our dashboard
- Delete Your Account: Request complete deletion of your account and associated data
6.2 How to Exercise Your Rights
To exercise any of these rights, contact us at contact.reminderflow@gmail.com
7. Data Retention
- Active Accounts: We retain your data while your account is active
- Deleted Accounts: When you delete your account, we permanently delete your personal information within 30 days
- Call Logs: Maintained for 90 days for service quality and troubleshooting
8. International Data Transfers
Your data may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Children's Privacy
ReminderFlow is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification for material changes
11. Australian Privacy Principles
ReminderFlow complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This includes:
- Transparent handling of personal information
- Giving you access to your personal information
- Correcting personal information when necessary
- Protecting personal information from misuse and loss
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Note: This Privacy Policy was last reviewed on November 28, 2025. We recommend reviewing this policy periodically for any updates.